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Health & Wellness Center
Hendren Hall
208-459-5006
At the Health & Wellness Center, we know that college life can bring excitement, challenge, and moments of uncertainty. Our Counseling Services are here to support students through it all. Whether you’re navigating stress, facing personal or academic concerns, or simply wanting someone to talk to, our licensed counselors offer a safe, welcoming, and confidential space to explore your experiences.
We take a whole-person approach to wellness and partner with students to build resilience, strengthen coping skills, and foster personal growth. No concern is too big or too small—if it matters to you, it matters to us.
Students can connect with us for individual counseling, group support, crisis resources, and referrals when specialized care is needed. Our goal is to ensure you feel heard, supported, and empowered throughout your time on campus.
If you have questions, are unsure where to start, or think counseling might help, reach out—we’re here to walk alongside you.
The Health and Wellness Center (HWC) is located in the Hendren Building next to Campus Safety and Residential Life Offices.
Mailing Address: 2112 Cleveland Blvd.,
Box 40, Caldwell, ID 83605
Phone number: (208) 459-5006
Fax number: (208) 459-5182
Email: hwc@collegeofidaho.edu
Normal business hours are from 9am to 5pm Monday through Friday throughout the academic school year. The HWC follows the academic calendar for the College for holiday closures. January term and summer hours are based on need, and posted prior to the start of these sessions.
Initial Appointments
A first-step meeting to understand your needs and determine the best support options.
Meet & Greet Appointments
Brief, informal opportunities to meet a counselor, ask questions, and learn about services before starting formal counseling.
Counseling Appointments
Ongoing individual sessions focused on stress, adjustment, relationships, identity, mental health concerns, and overall well-being. Students have access to a limited number of counseling appointments per academic year.
Screenings for Mood, Substance Use & Eating Concerns
Evidence-based tools to support early identification and appropriate care.
Individualized Treatment Plans
Collaborative goal-setting and tailored strategies to support your personal growth and mental health.
Triage & Crisis Intervention
Same-day support for students experiencing urgent emotional or mental health needs.
Group Counseling & Group Debriefings
Facilitated spaces for skill-building, shared experiences, and processing difficult events.
Presentations, Consultations & Campus Programs
Educational workshops, outreach, and guidance for students, faculty, and staff.
Psychoeducational Information
Accessible resources to build awareness, skills, and understanding around mental health and wellness.
Liaison to Community & Campus Referrals
Support connecting with off-campus clinicians, specialists, or other campus offices.
Case Management
Ongoing coordination of care, follow-up, and help navigating services.
Basic Needs Planning
Assistance addressing immediate needs such as food, housing stability, transportation, or other essential supports.
Discharge Planning
Guidance and next steps when transitioning from counseling to other resources or long-term care.
We offer free Telehealth appointments through TimelyCare for medical and mental health support. Get on-demand support from counselors, doctors, nurse practitioners, and more, right at your fingertips. Access the following services through our free TimelyCare providers:
New to TimelyCare? Follow these steps to create your FREE account:
College can be stressful, and moments of overwhelm can happen to anyone. The Counseling Center provides immediate support for students experiencing urgent emotional or mental health concerns. If you’re feeling unsafe, distressed, or unsure what to do next, you don’t have to face it alone—help is available.
What Is a Crisis?
A mental health crisis may include any of the below. But, if something feels like a crisis to you, we want you to reach out.
Same-Day Crisis Support
The Health and Wellness Center can provide limited same-day, walk-in crisis appointments during business hours. No appointment is required for crisis support—just come in or call. These brief sessions focus on:
After-Hours & Emergency Resources
If you and/or others are in immediate danger, call 911 or go to the nearest emergency room. If you need help outside counseling center hours, use the following options:
Supporting a Student in Crisis
Faculty, staff, and peers can contact us for guidance if they’re concerned about a student. We offer consultation to help you understand how to respond and how to get the student connected to appropriate support.
Immediate Emergency
General Mental Health Crisis
Substance Use, Alcohol & Drug Concerns
Domestic Violence & Safety
National Domestic Violence Hotline:
Sexual Assault & Rape Crisis Support
LGBTQIA+ Support
The Trevor Project (LGBTQ Youth):
Veterans & Active Duty Military
Veterans Crisis Line:
Support for Deaf & Hard of Hearing
Eating Disorders
NEDA (National Eating Disorders Association) Helpline:
Human Trafficking
National Human Trafficking 24/7 Hotline:
The Health and Wellness Center partners closely with community agencies to ensure students have access to the full range of support they may need. When concerns extend beyond our scope or when specialized care is appropriate, we help connect students with trusted local providers, crisis services, and wellness resources. If you’re unsure which resource is right for you, or you want help navigating options, please reach out—our team is here to guide you and offer personalized recommendations. Send an email to: hwc@collegeofidaho.edu or call 208.459.5006.
Other resources include:
The Sensory Room is a calming, student-centered and designed space in the Health & Wellness Center for relaxation, quiet study, stress relief, and sensory support. This immersive, multisensory environment helps students unwind, refocus, and regulate their emotions—whether they’re navigating stress, anxiety, sensory processing needs, or simply looking for a peaceful break in their day.
Hours & Access
The Sensory Room is located in the Health and Wellness Center, and is typically open Monday–Friday from 9am to 5pm. No appointment is needed during these hours, though the room may occasionally be closed for counseling sessions or when used as a private decompression space during difficult situations. If you’d like to visit outside regular hours, please email hwc@collegeofidaho.edu. The Wellness Center front desk staff can also assist you anytime with room access.
Why Use a Sensory Room?
Sensory Rooms offer a safe, supportive environment where students can engage with sensory tools—such as calming lights, textures, sounds, and movement—to improve focus, emotional regulation, and overall well-being. A well-designed sensory space can help improve concentration, support relaxation, boost coordination, enhance creativity, and provide a safe environment for self-expression. Although traditionally designed for children, research shows that people of all ages benefit from sensory environments, especially when managing:
The Health & Wellness Center (HWC) helps students access medical and mental health care by offering guidance and resources to overcome transportation barriers. These resources ensure students can safely reach the care they need while supporting their overall well-being.
Available Transportation Options
Community Support
Host Families for international students may assist with transportation when appropriate and available.
Emergency Transport
All medical or mental health emergencies must be transported by emergency services, including EMTs or Victory Transport.
College Transportation Guidelines
The Health and Wellness Center takes your privacy very seriously. We are dedicated to providing a safe, private, and supportive environment for all students built on a foundation of confidentiality. Your health and well-being are our highest priorities, and all staff and student employees follow strict confidentiality standards to protect your personal information.
Any records from counseling or medical visits are kept separate from academic files and are not shared with faculty, staff, parents, or others without your explicit written permission, except in rare situations required by law or to ensure safety.
If you need copies of your records or would like information shared with another provider, please contact us at hwc@collegeofidaho.edu. We’re here to help guide you through the release-of-information process.
HAVE QUESTIONS?
Hendren Hall
No matter if you’re a vibrant creative, an athlete, an advocate or someone who clicks with just about everyone, you know your strengths. We invite you to fully embrace all that makes you uniquely you and transform it into wide-reaching impact and change.
2112 Cleveland Blvd, Caldwell, ID 83605
208-459-5011 • 800-2C-IDAHO
